Privacy Policy

Jonas Energy Solutions (“we,” “us,” “our,” or “Jonas Energy”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jonasenergy.com (the “Site”) and when you use our HVAC, solar, backup power, and related services (collectively, the “Services”).

We are a locally owned and operated company serving Lake County, California, including Ukiah, Lakeport, Clearlake, Kelseyville, Middletown, Willits, St. Helena, and surrounding areas.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our Site (including our Contact Us form)
• Call us at 707-994-5911
• Request a free consultation or quote
• Sign up for our Jonas Family Member maintenance plan
• Subscribe to our newsletter or blog updates
• Communicate with us via phone or in person

This information may include:

• Identifiers: Name, email address, phone number, mailing address
• Property Information: Home address, property details relevant to service quotes
• Financial Information: Payment information, billing address (processed securely through third-party payment processors)
• Service History: Records of services performed, maintenance agreements, warranties
• Communications: Records of your communications with us

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activities, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referring website, exit pages
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic

1.3 Sensitive Personal Information (California Residents)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we may collect the following categories of sensitive personal information:

• Precise geolocation (when you provide your home address for service quotes)
• Financial account information (payment details processed through secure third-party systems)

We use sensitive personal information only to provide the Services you request, maintain safety and security, and comply with applicable law.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: To provide HVAC, solar, backup power, and related services you request
• Customer Support: To respond to your inquiries, schedule appointments, and provide technical support
• Billing and Payment: To process payments, send invoices, and manage financing options (including our partnership with Redwood Credit Union)
• Maintenance and Improvements: To maintain and improve our Site and Services
• Communications: To send you service updates, maintenance reminders, promotional materials (with your consent), and other relevant information
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: For internal administrative purposes, quality assurance, and business analytics

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., credit card processing companies)
• Financing partners (e.g., Redwood Credit Union)
• Website hosting and analytics providers
• Email and communication service providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, customer information may be transferred as part of the transaction.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent where required)

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling certain cookies may limit your ability to use some features of our Site.

4.3 Do Not Track Signals

California law requires us to disclose how we respond to web browser “Do Not Track” (DNT) signals. Currently, we do not alter our data collection practices when we receive a DNT signal, but we are committed to monitoring developments in this area.

5. Your Privacy Rights

5.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: Request information about the personal information we collect, use, disclose, and sell
• Right to Access: Request access to the specific pieces of personal information we have collected about you (including historical data back to January 1, 2022, if we maintain such data)
• Right to Correction: Request correction of inaccurate personal information
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Limit Use of Sensitive Personal Information: Limit our use of your sensitive personal information to purposes necessary to provide Services
• Right to Non-Discrimination: Receive equal service and pricing regardless of exercising your privacy rights

5.2 How to Exercise Your Rights

To exercise your privacy rights, you may:

• Call Us: 707-994-5911
• Use Our Contact Form: Contact us
• Write to Us: Jonas Energy Solutions, 9125 CA-53, Lower Lake, CA 95457

We will respond to your request within 45 days, as required by law. We may need to verify your identity before processing your request.

5.3 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. The authorized agent must provide proof of authorization, and we may still require you to verify your identity directly.

5.4 Opt-Out Confirmation

When you submit an opt-out request (including through universal opt-out signals like the Global Privacy Control), we will provide visible confirmation that your request has been processed.

6. Automated Decision-Making Technology (ADMT)

We do not currently use automated decision-making technology (ADMT) to make significant decisions about you. If we begin using ADMT in the future, we will provide pre-use notice explaining the technology, your rights, and how to opt out.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

• Customer Records: 7 years after last service (for warranty and liability purposes)
• Website Analytics: 26 months
• Communications: Duration of customer relationship plus 3 years

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

10. International Data Transfers

We are based in the United States and primarily serve customers in Lake County, California. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site with a new “Last Updated” date
• Sending you a notification via our contact form system (if you have provided your contact information)
• Displaying a notice on our Site

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using our secure contact form.

Jonas Energy Solutions
9125 CA-53
Lower Lake, CA 95457

Phone: 707-994-5911
Website: jonasenergy.com

13. Additional Disclosures for California Residents

13.1 Categories of Personal Information Collected (Past 12 Months)

13.2 Categories of Personal Information Disclosed for Business Purpose (Past 12 Months)

We have disclosed the following categories of personal information for business purposes:

• Identifiers (to service providers for customer communication and payment processing)
• Customer Records (to financing partners and payment processors)
• Commercial Information (to service providers for analytics)
• Internet Activity (to analytics providers)

13.3 No Sale of Personal Information

We do not sell personal information. We also do not share personal information with third parties for cross-context behavioral advertising in a manner that constitutes “sharing” under the CCPA.

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant state and federal privacy regulations effective in 2026.